Warranty Policy
At AecoBlack Lighting, we engineer our commercial-grade products to the highest standards. This warranty is exclusively commercial and does not apply to consumer or residential applications.
1. WARRANTY PERIOD & COVERAGE (SUBJECT TO PACKAGING)
This warranty applies sniper-focused on B2B commercial orders within the US and Canada.
Warranty Duration: While our standard commercial fixtures generally carry a five (5) year warranty, the definitive and final warranty period is strictly governed by the specific duration printed on the original product packaging box.
Hardware Coverage: We warrant that our LED fixtures will be free from major defects in materials and workmanship. A fixture is considered defective only if the LED driver fails completely, or if more than 15% of the individual LED diodes fail to illuminate.
Exclusion of Labor (Parts-Only): This warranty is strictly limited to the repair or replacement of the defective product, or a credit refund at our discretion. AecoBlack Lighting is NOT responsible for any installation or removal costs, electrician labor fees, equipment rentals (such as bucket trucks or lifts), or consequential business losses.
2. CONDITIONS & EXCLUSIONS
The warranty will be automatically void under the following circumstances:
Professional Installation Required: The product was not installed by a certified, licensed electrician in accordance with the National Electrical Code (NEC), Canadian Electrical Code (CE Code), and local safety standards.
Improper Environment: The product was subjected to improper power supply, voltage surges, ungrounded electrical systems, or environmental conditions exceeding its IP rating (e.g., standard fixtures used in high-salinity coastal areas without custom protective coatings).
Alterations: The fixture has been modified, cut, or repaired by unauthorized personnel.
3. LEGAL DISCLAIMER (ALL-CAPS MANDATORY TERM)
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AE COBLACK LIGHTING DISCLAIMS ALL LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES.
Return & Exchange Policy
AecoBlack Lighting operates strictly as a B2B wholesaler. We do NOT accept return requests directly from End Users (such as contractors, electricians, or property owners). All end-user returns or warranty claims must be processed through the authorized Distributor/Dealer from whom the product was originally purchased. This policy applies solely to direct accounts.
1. WHAT IS AN RGA? PROCESS & PROCEDURE
An RGA (Return Goods Authorization) is a unique tracking number issued by AecoBlack. To maintain B2B warehouse efficiency, no merchandise may be returned without this authorization.
Distributor RGA Process:
1. Submission: Distributors must contact their AecoBlack sales representative with the original invoice number, model numbers, quantities, and reason for return.
2. Issuance: Upon approval, AecoBlack will issue an official RGA number and a Return Shipping Label to the distributor.
3. Shipment: The distributor must clearly write or paste the RGA number on the outside of the return shipping box.
No RGA, No Return: Any unauthorized shipments sent to our warehouse without a visible RGA number will be automatically refused at the dock. AecoBlack is not responsible for any associated freight costs, duties, import fees, or loss of goods.
2. TIME LIMITS & INSPECTION PERIOD
7-Day Inspection: Upon receiving the shipment, the buyer (distributor) has seven (7) calendar days to inspect the goods. Any claims for shipping damages, shortages, or broken lenses must be reported within this period with photographic or video evidence. After 7 days, the shipment is deemed fully accepted.
General Returns: For non-defective items, return requests must be submitted within 30 days of the invoice date. Items must be brand new, never installed, never wired, scratch-free, and in their original, undamaged packaging.
3. RESTOCKING FEES & NON-RETURNABLE ITEMS
Restocking Fee: Approved non-defective returns are subject to a 20% restocking and handling fee, which will be deducted from the credit memo. The distributor is responsible for pre-paying all return freight charges.
Non-Returnable Items: Custom-painted fixtures, custom-length linear lighting (Built-to-Order), lighting poles/brackets, and any items that have been installed or modified cannot be returned or exchanged under any circumstances.
